Refund and Returns Policy
Overview
This policy outlines the terms and conditions for returns and refunds at vorano. We are committed to ensuring your satisfaction with every purchase. Please read this policy carefully before making a purchase.
Return Eligibility
Timeframe
Items may be returned within 30 days of the original purchase date. The item must be in its original condition, unworn, unwashed, and with all tags attached.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Refund Process
Approved Returns
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check your bank account again and contact your credit card company. If you have done this and still have not received your refund, please contact us at [email protected] or +1 (408) 266-9895.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and send your item to: 9970 Northwest Sunset Way, San Jose, California 95195, United States.
Shipping for Returns
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (408) 266-9895
- Address: 9970 Northwest Sunset Way, San Jose, California 95195, United States
- Website: https://www.vorano.store
Policy Changes
We reserve the right to modify this refund and returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.